PRIVACY POLICY

Introduction

Guidentia (“we”, “us”, or “our”) is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the UK. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you interact with our website and services. By using our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website.

 

1.    Information We Collect

We collect different types of personal data to provide and improve our services across all our platforms.

 

a. Personal Information

We may collect and process the following personal information:

• Registration Data: Name, email address, phone number, postal address, date of birth, gender, nationality, and other details required during registration or other personal information on our website.
• Academic Information: Details of your education, qualifications, certifications, transcripts, and any other information you provide for course enrollment or consultancy services.
• Payment Information: Financial information necessary to process payments, including credit card details, billing address, and payment history.
• Communication Data: Records of your communication with us, including emails, chat messages, phone calls, and responses to surveys or questionnaires.

 

b. Technical Data

We may automatically collect technical data, including:

• Device Information: Details about the devices you use to access our website, such as IP address, browser type and version, operating system, and device identifiers.
• Usage Data: Information about your interactions with our website, including pages viewed, links clicked, time spent on each page, and your browsing preferences.
• Cookies and Tracking Data: We use cookies, web beacons, and similar tracking technologies to collect data about your browsing activities on our website. You can manage your cookie preferences through your browser settings.

 

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Manage Our Services: This includes managing your account, processing course enrollments, delivering educational content, and providing consultancy services.
• To Process Transactions: To facilitate payments for our courses, consultancy services, and any other products offered on our website.
• To Communicate with You: To send you updates, notifications, newsletters, promotional materials, and other communications related to our services.
• To Improve Our Services: To understand user behaviour, enhance the functionality of our website, and develop new features and offerings.
• For Marketing Purposes: To deliver targeted marketing and promotional content tailored to your interests and preferences.
• To Ensure Compliance: To comply with legal obligations, including those under GDPR, and to enforce our terms and conditions.

 

3. Legal Basis for Processing Your Data

Under GDPR, we rely on the following legal bases to process your personal data:

• Performance of a Contract: We process your personal data to fulfil our contractual obligations to you, such as providing educational courses or consultancy services.
• Consent: Where required, we obtain your consent to process your personal data for specific purposes, such as marketing communications.
• Legitimate Interests: We process your data to pursue our legitimate interests, such as improving our services, securing our website, and conducting marketing activities, provided these interests do not override your rights.
• Legal Compliance: We process your data to comply with legal obligations, such as tax regulations and data protection laws.

 

4. Disclosure of Your Information

We may share your personal data in the following situations:

• With Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, processing payments, delivering content, and providing customer support.
• For Legal Obligations: We may disclose your data to comply with legal obligations, respond to lawful requests by public authorities, or protect our rights, property, and safety.
• In Business Transfers: In the event of a merger, acquisition, or sale of our business or assets, your data may be transferred to the acquiring entity.

 

5. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK or the European Economic Area (EEA). Where such transfers occur, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with applicable data protection laws.

 

6. Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

7. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Rectification: You have the right to request corrections to any inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You can request that we limit the processing of your data in certain situations.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your data in certain situations, such as for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at info@guidentia.com. We will respond to your request in accordance with applicable data protection laws.

 

8. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or to comply with legal, regulatory, or internal policy requirements. When your data is no longer needed, we will securely delete or anonymize it.

 

9. Third-Party Links

Our website may contain links to third-party website, services, or applications. Please be aware that we do not control these third parties and are not responsible for their privacy practices. We encourage you to review the privacy policy of any website you visit.

 

10. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as possible.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.